Effective Date: May 8, 2026
Latest Update: May 8, 2026
Introduction
Welcome to the Smart Energy Management Platform (hereinafter referred to as the “Platform”). We fully understand the importance of your personal information. In compliance with applicable laws and regulations, we adopt comprehensive security measures to protect your personal information in a safe and controllable manner.
Please read this Privacy Policy carefully, especially the bolded key terms. If you do not agree with any part of this Policy, please stop using our services immediately. Your continued use of the Platform indicates that you fully understand and accept all terms of this Policy.
1. Information We Collect
1.1 Information You Actively Provide
a. Account Information
We collect information you voluntarily provide during registration and profile modification:
| Information Type | Description | Purpose |
| Username | Your custom login name | Account identification and login verification |
| Your reserved email address | Verification code delivery and official notifications | |
| Mobile Phone Number | Your 11-digit valid mobile number | SMS verification and security alerts |
| Password | Your self-set login password | Account security (stored with hash encryption) |
| Nickname | Your display name on the Platform | Personal profile display |
| Avatar | Uploaded profile image | Personal page display |
b. Power Station & Device Information
| Information Type | Description | Purpose |
| Power Station Name | Name created by the user | Station management and data display |
| Station Address | Province, city and detailed location | Location-based weather service and time calibration |
| Installed Capacity | Rated power of the station (kW) | Data statistics and report generation |
| Time Zone | Time zone of the station location | Data time calibration |
| Device Information | Device ID, name, MAC address, serial number | Device binding, identification and management |
c. Feedback and Consultation Information
When you submit feedback, consultation or complaints, we collect your contact information and content of your submission to process your requests and provide after-sales support.
1.2 Automatically Collected Information
a. Device Operating Data
We receive operational data reported by your devices through the IoT platform:
| Data Type | Description | Purpose |
| Real-time Power | Current output power of devices | Real-time monitoring and display |
| Voltage / Current | Electrical operating parameters | Operation monitoring and anomaly detection |
| Power Generation | Accumulated and segmented power generation data | Statistics and operational analysis |
| SOC | Battery state of charge | Battery status monitoring |
| Temperature | Device operating temperature | Overheating protection and fault warning |
| Device Status | Online / offline / abnormal status | Device management and alarm notification |
b. Log Information
We automatically record logs during your use of the Platform:
• Login Logs: login time, IP address, login status
• Operation Logs: user operations performed on the Platform
• Device Logs: device online/offline records and alarm history
c. Terminal Device Information
We collect device model, operating system version, browser type, IP address and network operator information to ensure stable Platform operation and abnormal access analysis.
1.3 Information Provided by Third Parties
With your authorization, we obtain data from the following third-party service providers:
• FogCloud IoT Platform: device operational data, device status and device credential information
• AccuWeather: weather data based on your power station location
2. How We Use Your Information
2.1 Purpose of Use
| Purpose | Related Information Types |
| Provide core Platform services | Station data, device information and operational data |
| Identity verification and account security | Username, password, phone number, email and login logs |
| Push notifications | Phone number and email for verification codes, alarms and system messages |
| Data statistics and analysis | Power generation data, device running records |
| Product optimization and user experience improvement | Operation logs and user feedback |
| Security risk prevention | Login logs, operation logs and IP information |
| Legal compliance and law enforcement cooperation | Necessary data required by laws and regulations |
2.2 Information Sharing and Disclosure
We will never sell, rent or trade your personal information.
We only share necessary data with authorized service providers to maintain normal Platform operation:
| Recipient | Shared Content | Purpose |
| FogCloud IoT Platform | Device ID and device status | Data transmission and remote device management |
| AccuWeather | Power station location | Obtain weather data for operational reference |
| SMS Service Provider (Alibaba Cloud) | Phone number and verification code | Deliver SMS verification and alarm messages |
| Email Service Provider | Email address and notification content | Send system emails and reports |
| Cloud Service Provider | Necessary operational data | Server storage, database and platform operation support |
We may disclose your information in the following circumstances: where you provide explicit consent; where required by laws, regulations or government authorities; where necessary to protect our legitimate rights and interests; or where shared with affiliated parties for service delivery.
3. Information Storage and Security
3.1 Storage Location
All user personal data and business data are stored on servers located within the territory of the People’s Republic of China and will not be transmitted overseas without legal approval.
3.2 Storage Period
| Data Type | Retention Period |
| Account Information | Retained during account validity, and reserved for 6 months after account cancellation |
| Device Operation Data | 6 months |
| Login & Operation Logs | 6 months |
| User Feedback Records | 1 year |
If any law or regulation prescribes a different retention period, such provision shall prevail.
3.3 Security Measures
We implement multi-layer security protection mechanisms:
• Encrypted Storage: Sensitive information such as passwords is stored with bcrypt hash encryption without plaintext retention.
• Encrypted Transmission: All data transmission adopts HTTPS/SSL encryption protocols.
• Access Control: Tiered permission management and full access audit logs.
• Regular Security Maintenance: Periodic vulnerability detection, system upgrades and risk remediation.
4. Your Rights Regarding Personal Information
4.1 Right of Access
You may view your personal and device information via “Mine - Profile” in the Platform APP.
4.2 Right of Rectification
You may modify incorrect or incomplete personal or device information through “Mine - Settings”.
4.3 Right of Deletion
You may request us to delete your personal information if we collect or use your information in violation of laws or this Policy, if services are terminated, or if you withdraw your consent.
4.4 Account Cancellation
You may cancel your account through the following steps: Mine → Settings → Cancel Account. After cancellation, all personal data, binding records and operation logs will be deleted or anonymized and cannot be restored.
4.5 Right to Withdraw Consent
You may withdraw your authorization at any time by disabling device permissions or turning off message notifications.
5. Minor Protection
Our services are mainly intended for adult users. If you are a minor under 18 years old, you must read this Policy with the guidance and consent of your legal guardian. If we discover personal information collected from minors without valid guardian consent, we will promptly delete such information.
6. Policy Updates
We may update this Privacy Policy from time to time in accordance with legal requirements and business adjustments. The updated Policy will be published on the Platform and take effect immediately. Material changes will be notified via APP push, email or SMS. Your continued use of the Platform after updates constitutes acceptance of the new terms.
7. Contact Us
If you have any questions, suggestions or complaints regarding this Privacy Policy, please contact us. We will respond within 15 working days.
Email: privacy@mxchip.com
Address: 9th Floor, Building B, No. 2145 Jinshajiang Road, Putuo District, Shanghai 200333, P.R.China
8. Appendix: Sensitive Permission Description
8.1 APP Permissions
| Permission | Usage Scenario | Refusable or Not |
| Network Permission | Connect to server and obtain device data | Not refusable (core service required) |
| Notification Permission | Receive device alarms and system updates | Refusable |
| Storage Permission | Save screenshots, reports and cache data | Refusable |
| Camera Permission | Scan QR codes for device binding | Refusable (manual ID entry available) |
8.2 Backend Platform Permissions
| Permission | Usage Scenario | Required or Not |
| Staff Information | Backend account and permission management | Optional |
| Email / Phone | Staff contact and notification delivery | Optional |
| Company Address | Agent management and business filing | Optional |
Operator: Shanghai Qingke Information Technology Co., Ltd.
Date: May 8, 2026